12/13/2023 0 Comments Mastering uncomfortable conversationsWe agreed that she needed to speak to her direct supervisor. Because of that, she not only felt overwhelmed and overworked, but she was falling behind on key projects that would be used to measure her success and effectiveness. It was clear that the work she was doing was well beyond her scope of responsibility. I recently jumped on a call with a project manager at a growing start-up. It is the WHOLE reason you're making the effort to stick with this uncomfortable interaction in the first place. If you use the six-step script I mentioned above, the outcome is what you'll address in step five ("I need."). So take that question a step further, and ask yourself: "What do I hope will change as a result of X understanding my perspective/ knowing what I think?" That is the outcome you're seeking. This is rarely (if ever) the real reason you are willing to put yourself in excruciatingly uncomfortable positions. When I first introduced this idea, women often told me that they wanted their perspective acknowledged or that they wanted to be heard. In other words, be clear about what you hope to get out of the interaction. The first and most important step for success is knowing at the outset what your objective is in having this conversation. It's no different with mastering difficult conversations. So much of success in business hinges on correctly defining outcomes and clearly articulating goals. The following are five essential skills to help you successfully navigate difficult conversations. Set boundaries with colleagues, bosses, clients, and friends.Ask for a raise or promotion without selling themselves short.Giving great constructive criticism without giving in to the pressure to be upbeat and nice.I considered a number of additional skills that the professional women, female leaders, and senior managers that I coach develop to master: Then I realized the script had been shared time and again ( here & here, for example), and it would be redundant to do so again.īack to the drawing board. It's a script commonly used by psychologists and conflict experts to help parties calmly articulate their needs in an argument or conflict. When I first set out to write this two-part article, I thought I would share a six-step assertive communication script. Clearly, there's a demand for advice on how to navigate tough topics and uncomfortable interactions successfully. Look up "difficult conversations," and Google will pull 8,800,000 results in less than a half-second.
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